Charlotte Philippe

Experience

Service designer/ UX researcher | Easee

  • Conducted discovery activities as the design lead in a product trio

  • Organised and facilitated numerous strategy and design workshops to foster cross-functional alignment within the organisation and with external partners

  • Produced early-stage prototypes to guide the development of a future support and troubleshooting ecosystem, effectively balancing user needs and business requirements

August 2022 - August 2023 / Stavanger, Norway

Designer | Freelance

(part-time) April 2022 - Present / remote

  • lead the design and visual communication efforts for the investor pitch decks of a Danish biotech startup

Service/ Business Design Intern | Laerdal Medical

  • Led and pitched an initiative to redesign the onboarding experience within the company

  • Analysed interviews and beta tests and in order to deliver a concise presentation of user insights, market landscape, and future opportunities to external partners

  • Facilitated Business Model Innovation workshops to increase the team's awareness of the product's potential in the market and identify assumptions to validate

January 2022 - July 2022 / Stavanger, Norway

Digital Design Intern | Daylight Design

July 2021 - November, 2021 / Munich, Germany

  • Assisted in the discovery stage of a project focused on the management of aggregates by doing desktop research on main market trends and shifts

  • Mapped out new experience use flows for an app connecting family members and their smart devices around shared experiences

Education

Masters in Interaction Design | Umeå Institute of Design

2020 - (Graduation: May 2024) / Umeå, Sweden

  • Average grade: 5/6 (good),

  • Bachelor thesis: “The Consumer Practice of Minimalism” 5.5/6 (very good)

  • Contributed to organising an educational program in Social Entrepreneurship that sent students to Jujuy in the North of Argentina as member of the university’s Social Business Club

Industrial Design Intensive | Umeå Institute of Design

2019 - 2020 / Umeå, Sweden

Bachelor in Business Administration | University of St. Gallen

2014 - 2019 / St. Gallen, Switzerland

Exchange semester Economics | Universidad de Belgrano

2017 / Buenos Aires, Argentina

In my toolbox

Workshop facilitation with participants of different seniority levels and with external stakeholders,
Service blueprinting,
Concept sketches,
Experience mapping,
User journeys,
Wireframing,
Personas
Figma/ Adobe XD,
Miro/Mural,
Keynote,
Adobe Illustrator,
Adobe Premiere Pro,
Procreate

Design

Business Model Innovation methodology,
Strategyzer methods,
Pitch decks,
Competitor analysis,
Lean canvas,
Opportunity solution mapping,

Business

Research planning,
Contextual analysis,
User interviews,
Usability testings,
Academic research,
Dovetail

Research

French: mother tongue
English: fluent
German: fluent
Spanish: Intermediate
Scandinavian languages: Intermediate

Languages